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Stresert Services Limited is recruiting to fill the vacant position of a Customer Care Executive (Female).

Job Title: Customer Care Executive (Female)

Location: Lagos

Salary: N35, 000 / month

Location: Surulere, Lagos

Working days: Monday - Saturday

Summary of Responsibilities:

The customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

Key Responsibilities:

• Act as the first point of contact on behalf of the organization
• Make and receive calls on behalf of the organization
• Attend to customers enquiries/queries on company's product
• Carry out telemarketing sales for the organization
• In charge of the companies social media (facebook, twitter account etc)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information; Maintains customer records by constant update account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Any other job assigned of related task.

Education:

OND holder.

Skills

Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.

Candidate must live within Surulere, yaba and its environs;

Application Closing Date:

15th December, 2013

Method of Application

Qualified candidates should please forward CVs to: recruitment@stresertservices.com using "OND/CUSTOMER CARE" as subject of mail.

Only experienced and qualified candidates will be shortlisted and invited for an interview.

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